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The handbook presents a summarized overview of the process of establishment and development of the ombudsman institution on national and local level in Bulgaria (1998-2005). It offers comments and analysis of the legal framework as well as comprehensive information on the election of the first Bulgarian ombudsman and the activities of the local public mediators before and after their operation has been regulated in the legislation. The public attitudes towards the ombudsman institution are also presented. In addition, the book includes a set of annexes such as the full text of the Law on the Ombudsman and the Regulation on the Organization and the Activity of the Ombudsman, an excerpt from the Law on Local Self-Government and Local Administration, materials related to the operation of the local public mediators, etc.